Payments & Refund Policy

1. Pricing and billing

Subscriptions are billed per active employee per month, based on the modules enabled. Invoices are raised in advance for the chosen billing cycle — monthly, quarterly or annual.

2. Accepted payment methods

We accept UPI, net banking, credit and debit cards, and NEFT/RTGS bank transfers. All amounts are in Indian Rupees and exclusive of applicable GST unless stated otherwise.

3. Renewals

Subscriptions renew automatically at the end of each billing cycle unless cancelled before the renewal date. Renewal reminders are sent to your registered billing email.

4. Refunds

Free trials are unbilled, so no refund arises. For paid subscriptions, refund requests raised within 7 days of a new subscription payment are reviewed and, where the platform has not been substantially used, refunded on a pro-rata basis.

Fees for implementation, data migration, custom development and completed payroll runs are non-refundable.

5. Cancellation

You may cancel at any time from your account or by writing to nithrapeople@nithra.mobi. Access continues until the end of the paid period, after which data can be exported for 30 days.

6. Failed payments

If a payment fails, we retry and notify your administrators. Accounts unpaid beyond 15 days may be suspended until dues are cleared.

7. Contact for billing

For invoices, GST details or refund queries, email nithrapeople@nithra.mobi.